Our company has invested heavily in technology. Communication has always been a strength and now our online features have expanded that exponentially. Communication channels with our customers are both seamless and in real time, much like our business relationships. Highlights include web-based ordering, package tracking and delivery signature capture.
Our technology automates the front-office, dispatch and back-office processes and includes a mobile application to capture in-field courier processes such as real-time delivery tracking, barcode scanning and signature capture.
Customers benefit from real-time dispatching to a driver's mobile device, real-time tracking of pickups and deliveries and electronic PODs for improved customer service. In addition to improved operational capabilities we can automate back-office billing processes as requested.
A more detailed list of features follows:
Customer Web Portal(s)
- Customers can enter and track their orders online and receive real-time email notifications of completed deliveries
- Once an order is placed a client can log in to track real-time status and proof of delivery including an image of the signature collected at delivery
- Customize billing, rates, and services to suit customers' specific needs
- Client Management also includes contract billing, sales tracking, electronic notifications, invoicing
- Dispatchers can customize the information they want to see on their screen
- Enables dispatchers to know where drivers are, what packages they have and which driver is best-suited for the next job
- Warns dispatchers if a delivery is "almost late" or late
- Dispatchers can track the real-time GPS location of their drivers
- Flexible, powerful and user-friendly pricing
- Price using zone, zone-weight, zone-count or door-to-door distance
- Create custom price plans for any customers
- Generate customer invoices
- Comprehensive audit trail and notes
- Includes a variety of management reports including performance analysis
- In addition, we can customize reports with Courier Complete